Netflix

[Carole23235]

Netflix as never connected keeps showing error code ui-800-2 can anybody help

[Angel_Aka]

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@Carole23235 wrote:
Netflix as never connected keeps showing error code ui-800-2 can anybody help

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Which Sky hardware are you using?  Q/Stream/Glass? 

Have you tried fully rebooting the device? 

Have you tried the 'Reload Netflix' option from the get help menu on the Netflix app?

[lettice]

That error is around a cache issue as far as we can tell on a few occasions before.

Try restarting your Sky TV device.

Plus within the Netflix app, select the get help menu and do a Reload Netflix.

This may log you out, so you will need to log back into Netflix.

Some other things to try;

A restart of your broadband router/hub.

An apps refresh as described here;

Sky Q:

1. Press Home on your Sky Q remote, then highlight Settings.
2. Press 0,0,1 and Select to access the Installer menu.
3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing - we recommend waiting at least 5 minutes before doing so.

Sky Glass or Stream:

1. Press Home on your Sky remote, then highlight Settings.
2. Press System management, then Resets and updates, and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.

[Skull+Treaty]

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@lettice wrote:

That error is around a cache issue as far as we can tell on a few occasions before.

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Seems that's what Netflix say also according to their help page here.