08 Oct 2024 10:36 PM
About two weeks ago, with zero changes the Netflix video bitrate suddenly dropped - I have 350mbs connection and was working absolutely fine. Now all content on Netflix looks terrible, has there been a software update or change ?
09 Oct 2024 09:25 AM
Posted by a Superuser, not a Sky employee. Find out moreThis would be something to query Netflix about, Sky are just a reseller (middle man)
09 Oct 2024 09:35 AM
@2-cal wrote:About two weeks ago, with zero changes the Netflix video bitrate suddenly dropped - I have 350mbs connection and was working absolutely fine. Now all content on Netflix looks terrible, has there been a software update or change ?
Also worth checking your broadband network and making sure the device you are using the Netflix app on is receiving adequate bandwidth to support the Netflix tier you have.
I certainly haven't noticed any reduction in image quality with my Netflix Premium subscription, viewed on an Apple TV 4K box, connected via ethernet to a 500Mbps FTTP line. We watched a couple of things on there last night, both in 4K with Dolby Vision & Atmos without any issues.
If you are using a Sky Q box, Glass TV or Stream puck to access Netflix, make sure the device has had a recent reboot to clear any cache clog issues.
15 Oct 2024 08:46 AM
Run a Netflix Network check on the devices😉
15 Oct 2024 08:56 AM
Posted by a Superuser, not a Sky employee. Find out moreThere is a speed test option within the Netflix app.
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SkyQ Silver bundle (V2 2TB with UHD/HDR + two minis) in Sky region #71 (Oxford) using VirginMedia Gig1 Fibre (1.2Gbps/100Mbps).
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