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Discussion topic: Netflix video bitrate dropped - now looks terrible

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This message was authored by 2-cal This message was authored by: 2-cal

Netflix video bitrate dropped - now looks terrible

About two weeks ago, with zero changes the Netflix video bitrate suddenly dropped - I have 350mbs connection and was working absolutely fine. Now all content on Netflix looks terrible, has there been a software update or change ? 

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Netflix video bitrate dropped - now looks terrible

Posted by a Superuser, not a Sky employee. Find out more

This would be something to query Netflix about, Sky are just a reseller (middle man)

Note: I am Neurodivergent, Hardware: Sky+HD LG UHD TV Xbox Series X Amazon Fire HD
My Sky Frequently Asked Questions:PlusGlass / Stream
This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: Netflix video bitrate dropped - now looks terrible


@2-cal wrote:

About two weeks ago, with zero changes the Netflix video bitrate suddenly dropped - I have 350mbs connection and was working absolutely fine. Now all content on Netflix looks terrible, has there been a software update or change ? 


Also worth checking your broadband network and making sure the device you are using the Netflix app on is receiving adequate bandwidth to support the Netflix tier you have. 

I certainly haven't noticed any reduction in image quality with my Netflix Premium subscription, viewed on an Apple TV 4K box, connected via ethernet to a 500Mbps FTTP line. We watched a couple of things on there last night, both in 4K with Dolby Vision & Atmos without any issues. 

If you are using a Sky Q box, Glass TV or Stream puck to access Netflix, make sure the device has had a recent reboot to clear any cache clog issues.  

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Netflix video bitrate dropped - now looks terrible

Run a Netflix Network check on the devices😉

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This message was authored by ozsat This message was authored by: ozsat

Re: Netflix video bitrate dropped - now looks terrible

Posted by a Superuser, not a Sky employee. Find out more

There is a speed test option within the Netflix app.

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SkyQ Silver bundle (V2 2TB with UHD/HDR + two minis) in Sky region #71 (Oxford) using VirginMedia Gig1 Fibre (1.2Gbps/100Mbps).

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