Netflix pin

[Catgray]

My Netflix is suddenly asking for a pin and has come up with several new accounts, none of which I've set up. 

I've tried logging into Netflix website and app but the option to change or remove it is not there as it wants me to subscribe (my account has the usual change password etc). Netflix is included with my Sky subscription and has worked fine untill now.

Also, when my husband managed to login a few days ago, Netflix keeps coming up in Spanish? Any ideas? Many thanks. 

[lettice]

Have a read of the advice in the Sky help article below and try the recovery process that is mentioned in there;

https://www.sky.com/help/sky-apps/tv-apps-on-my-sky-q-box/articles/fixing-problems-with-netflix-netf...

[Catgray]

Hi, thank you for your response. I've tried the options in the link and contacted Netflix who suggested the same, but still cannot access Netflix. 🙃