Quite a common issue unfortunately. We see a couple of these type of posts every week. As stated you'll need to contact Netflix direct.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Posted by a Superuser, not a Sky employee. Find out more
As well as contacting Netflix I would advise changing every online account you use the same password as your netflix account.
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