hi @The+Fox
It must be very frustrating for those wanting to sign up for Paramount + and getting errors.
You need to be aware that whilst SKY do read messages on here and pass on key points to various teams / managers etc they are unlikely to comment here unless there is something specific that the support teams can say.
However, to make a more specific point you would probaly need to send an email to viewerR@sky.uk
One thing we do know is that there are a few different errors that customers may get - all of which may be a different stage in terms of identification & fixing. I am not too sure that all are with SKY although they may be - Of course P+ support are likely to say they are all due to SKY
SKY - like many other companies - do not give a running status on such issues - although I know more communication would help
I can see you reasoning for the automatic registration but there are a few aspects which might preclude that :
- Paramount + & SKY are different organasations with their own IT systems
- The activation process requires individuals to set up their own credentials on P+ which - other than fact it is part of the SKY + sub - have nothing to do with SKY - (for example customers may wish to use completely different email addresses and certainly should be different passwords)
- P+ may not wish to have registrations on their systems for SKY Cinema customers that do not want to take up the offer
Needless to say of course you are right that the majority do not have issues with the activation and are happily watching P+ - which, of course, unfortunately, always makes it feel worse for those, like yourself, that do have problems
I guess it would help if there was some way of getting a central register of customers that are experiencing P+ activation issues but I am not aware of any such process/system
I do hope that your problems and those for the others that are experiencing problems are sorted before too long but experience would say that it isn't likely to be as swift as everyone would like
