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Discussion topic: Loose wire

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This message was authored by: Absolut70-

Message posted on ‎08 Dec 2024 06:24 PM

Loose wire

Wireing is hanging over my front window. Not safe left like this.
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎08 Dec 2024 06:27 PM

Re: Loose wire

Posted by a Superuser, not a Sky employee. Find out more

@Absolut70-  You've posted in the accessibility forum, however this isn't an accessibility services related query.

 

What wire are you referring to, for anyone to help you need to provide more info.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: Absolut70-

Message posted on ‎08 Dec 2024 09:48 PM

Re: Loose wire

Its the wire for the sky dish. Its come away from top of my window and front door. I have no idea how to get it back up 

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Message posted on ‎08 Dec 2024 09:49 PM

Re: Loose wire

Posted by a Superuser, not a Sky employee. Find out more

Is this Sky+ or Sky Q?

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Message posted on ‎09 Dec 2024 03:41 AM - last edited: ‎09 Dec 2024 03:45 AM

Re: Loose wire

Posted by a Superuser, not a Sky employee. Find out more
@Absolut70- wrote:

Its the wire for the sky dish. Its come away from top of my window and front door. I have no idea how to get it back up 

@Absolut70- 

If it's just loose you could employ a local handyman to reattach it.

 

If it's affecting your viewing and you have Sky Q give Sky a call and book an engineer to fix it although after the recent storm there may be a delay. 

If you have Sky+ or Sky+HD you'll need to arrange a local satellite engineer at your own expense as Sky no longer send engineers for those legacy services. 


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Message posted on ‎09 Dec 2024 07:08 AM

Re: Loose wire

Posted by a Superuser, not a Sky employee. Find out more
@Absolut70- wrote:

Its the wire for the sky dish. Its come away from top of my window and front door. I have no idea how to get it back up 

Also worth noting that the cabling (and the dish) belong to you, so although Sky may come and fix it they may also charge to do so, particularly if viewing isn't affected.


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