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Discussion topic: Issues with Paramount + Free Subscription

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This message was authored by LIZ+ODRISCOLL This message was authored by: LIZ+ODRISCOLL

Issues with Paramount + Free Subscription

I am supposed to have free subscription to Paramount + and have tried to set up an account to watch.  I must have set one up previously but have forgotten my password.  When I try to do a password reset to get an email to change my password, the email never arrives.  I can't watch it because the password I think is correct is obviously not which is why I need to reset my password.  I've tried to remove Paramount + from my subscriptions so that I could start again from scratch but the option is not available to I have a free subscription which I cannot use.  Has anyone else had this problem and if so, how have you resolved it ?

 

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This message was authored by Laing1 This message was authored by: Laing1

Re: Issues with Paramount + Free Subscription

Posted by a Superuser, not a Sky employee. Find out more

@LIZ+ODRISCOLL wrote:

I am supposed to have free subscription to Paramount + and have tried to set up an account to watch.  I must have set one up previously but have forgotten my password.  When I try to do a password reset to get an email to change my password, the email never arrives.  I can't watch it because the password I think is correct is obviously not which is why I need to reset my password.  I've tried to remove Paramount + from my subscriptions so that I could start again from scratch but the option is not available to I have a free subscription which I cannot use.  Has anyone else had this problem and if so, how have you resolved it ?

 


@LIZ+ODRISCOLL I have escalated this to sky

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LIZ+ODRISCOLL
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This message was authored by LIZ+ODRISCOLL This message was authored by: LIZ+ODRISCOLL

Re: Issues with Paramount + Free Subscription

Thank you so much for your help. Much appreciated 

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