I pressed to fond out the price of the box office event and it started it

[Mike15115]

I am bring charged for a box office event and i dont want to watch it 

[caesarome]

@Mike15115 

If you do not watch it, not even a few seconds then you should not be charged.

[Davy+Huck]

I also made this mistake, now I'm stuck with a fight I don't want to watch at a cost of £30. How does Sky know I haven't watched the fight? 

[nolte]

One thing to do to prevent this happening in future is to change settings so that pin is needed to make purchases.

For the present predicament,  if a charge is on your bill, you'll have to contact Revenue and hope.

This is a customer to customer forum.

[xenon81]

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@Davy+Huck wrote:

I also made this mistake, now I'm stuck with a fight I don't want to watch at a cost of £30. How does Sky know I haven't watched the fight? 

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If you watch it your box sends a signal to Sky to indicate it has been watched. As long as you don't view the fight, even for a second, you won't be charged. 

[TimmyBGood]

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@Davy+Huck wrote:

How does Sky know I haven't watched the fight? 

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Any Sky device with an internet connection is capable of uploading extremely detailed viewing logs: that's been the case ever since digiboxes had a 'phone' (dial-up modem) connection.  We've all consented to this kind of data gathering by default in accepting the standard Sky Television contracts.

[Mr+Ripley]

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@xenon81 wrote:

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@Davy+Huck wrote:

I also made this mistake, now I'm stuck with a fight I don't want to watch at a cost of £30. How does Sky know I haven't watched the fight? 

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If you watch it your box sends a signal to Sky to indicate it has been watched. As long as you don't view the fight, even for a second, you won't be charged. 

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  @xenon81  In response to your reply, maybe you could answer this. So a Sky box sends a signal to indicate that the event has been viewed & therefore the customer will be billed for it. That's a given. But if the box is clever enough to do that, why isn't it clever enough to realise that a customer has only viewed the event for a few seconds & so couldn't possibly have seen the whole event? If it could do that then surely the customer wouldn't be billed for something they never saw.

[TimmyBGood]

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@Mr+Ripley wrote:

 If it could do that then surely the customer wouldn't be billed for something they never saw.

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That would involve an arbitrary cut-off point to be established though: perhaps the undercard was viewed but not the main bout.  Billing isn't retrospective: it's literally called 'ordering PPV'.

[Mr+Ripley]

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@TimmyBGood wrote:

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@Mr+Ripley wrote:

 If it could do that then surely the customer wouldn't be billed for something they never saw.

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That would involve an arbitrary cut-off point to be established though: perhaps the undercard was viewed but not the main bout.  Billing isn't retrospective: it's literally called 'ordering PPV'.

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  @TimmyBGood  Re: Comment in bold above. I did have that exact thought whilst thinking about this yesterday, surely that's a good idea & should be implemented, perhaps a 5-minute cut-off point would be sufficient. It would definitely stop the issue that the OP had from happening.

[MarkGoldsmith]

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@Mr+Ripley wrote:

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@TimmyBGood wrote:

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@Mr+Ripley wrote:

 If it could do that then surely the customer wouldn't be billed for something they never saw.

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That would involve an arbitrary cut-off point to be established though: perhaps the undercard was viewed but not the main bout.  Billing isn't retrospective: it's literally called 'ordering PPV'.

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  @TimmyBGood  Re: Comment in bold above. I did have that exact thought whilst thinking about this yesterday, surely that's a good idea & should be implemented, perhaps a 5-minute cut-off point would be sufficient. It would definitely stop the issue that the OP had from happening.

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I suppose a PPV could use a pay per minute type pricing, but that would likely just encourage people to only watch the main events and not watch/pay for the undercard fights.

These debates we are having is likely the main reason why PPV pricing is as it is, you order the PPV because you intend on watching all or some of it, how long you actually watch should be irrelevant.

I would think the "minutes watched" metric should just be something visible on your account so that if you claim to accidentally order a PPV Sky can see how many minutes were watched and accept/reject the refund request. I would think if it's accidental you wouldn't watch more than a minute of a PPV.

[nolte]

5 minute cut off? A boxing match could be finished in that time 😉