Hard disc drive

[Joanie45]

Message saying problem with hard disc drive

Tried resetting....nothing 

Previously having to reset sky box on daily basis...often more than once daily

[Daniel0210]

@Joanie45 

I have moved your post from the Broadband board. Do you have Sky+ or Sky Q? 

[Tommy2]

How old is your Sky Box ? Hard drives can wear away over time especially for tv viewing if you constantly delete and download things again. I'd recommend contacting Sky to report it as faulty if a factory reset doesn't resolve the issue. 

[Daniel0210]

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@Tommy2 wrote:
I'd recommend contacting Sky to report it as faulty if a factory reset doesn't resolve the issue. 

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@Tommy2 

That would be pointless if the OP has a Sky+ box as Sky don't support Sky+ / Sky+HD set ups so their advice would be to upgrade to Sky Q or change to Stream/Glass anyway. 

[Tommy2]

It would not be "pointless" to let them know about the fault as then Sky would be able to advise further or maybe even refer them to Sky stream. Nothing wrong with getting in contact with them to tell them about the fault. 

[Tommy2]

Also the OP didn't say if it was Sky + ? You even asked them yourself. 

[Daniel0210]

@Tommy2 

Correct. I was trying to clarify which system the OP has as the advice would be different.

@Joanie45 

Let us know which you have and your post can be moved to the appropriate board.

If you have Sky+ then the above advice applies as Sky won't send and engineer, won't replace the box for another and will tell you you need to change platforms. Also buying a second hand Sky+ box won't help either as your viewing card can't be paired to it. 

If you have Sky Q try following this link. It should lead to a replacement box if needed https://www.sky.com/help/articles/sky-q-hard-drive-errors 

If you do need a new Q box remember to remove the viewing card from the faulty box before it disappears into the back of the couriers van and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.