Drop (movie) “Unavailable”

[82bit]

Today's Sky Cinema "Premiere" is not working on Stream/Glass. 

"Sorry, this item is currently unavailable". 

Plays on Sky Go but that's an unusable, awful app. Cracking service, once again Sky. 

[lettice]

That channel, 301 is working fine on both my pucks.

It required a pin request for the film currently airing.

Assume you have tried a settings restart?

[82bit]

On 'demand', not broadcast - not sure why anyone with Stream would watch a movie channel 'live'. 

[lettice]

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@82bit wrote:

On 'demand', not broadcast - 

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Haha, ok thought by Sky Premiere you meant the channel.

Plays fine for me via On demand, tried all formats, hd, uhd and hdr

I did a voice search for the film and also found and played it on the 'New to Sky Cinema'  rail under Home>Movies, Sky Cinema.

Odd it does seem to fail for uhd and hdr formats  in the programme tile that appears upfront on Home>Movies.

I have reported to the VR team.

Sent an email to the Sky Viewer relations team to report it;
ViewerR@sky.uk

[82bit · Accepted solution]

Now seems to be fixed - and yes it seems it was only the UHD version that didn't work - HD worked ok, but I wouldn't think to downgrade the quality just to make it work!