Disney +

[AndyP76]

Hi I tried to set up an account with Disney plus directly on sky. It allowed me to choose an option and I have already paid for the first month. But the app will not work for me and it gives me two options. When I open the app the two options are 1) get Disney plus (this tells me the correct info that our current subscription is standard at £4 a month (it won't let me do anything past this page). Option 2 is to log in which takes me to a QR code and then asks me which subscription I want to sign up for (but I am already signed up?) - how do I get into the app on the tv? 

[Jason-]

Hello @AndyP76, thanks for taking the time to join our Community and make your first post! 🥳

We're sorry this is to let us know that you're having problems with Disney+. I'll send you an invite to a private chat shortly and we can help you get things sorted.
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 
Thanks, Jason-