Disney

[Nicndan77]

Disney keeps crashibg while watching it

[lettice · Accepted solution]

Which Sky TV service do you have, Sky Q or Sky Glass/Stream?

Would suggest first repowering or restarting your Sky box.

If you have Sky Q;

1. Press Standby on your Sky Q remote, then switch off or unplug at the mains and wait for the lights on your Sky Q box to turn off.
2. Plug in and switch your Sky Q box back on at the mains. Wait five minutes before trying the app again.

If you have Sky Glass/Sky Stream;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Glass/Stream puck will perform a reboot. It will take a few minutes to complete.

Plus, worthwhile doing an app refresh;

If you have Sky Q;

1. Press Home on your Sky Q remote, then highlight Settings
2. Press 0,0,1 and Select to access the Installer menu
3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing. The refresh can take up to 24 hours to complete.

If you have Sky Glass or a Sky Stream puck:

1. Press Home on your Sky remote, then select Settings
2. Press System management then Resets and updates and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing. The refresh can take up to 24 hours to complete.