Disney+ stuck in login and complete subscription loop

[StewCoates]

We've had Disney plus for 2 months opened through sky, but the Disney plus app now asks for a login. After entering email, we get a 6 digit code that when entered just gives the option to complete subscription. Clicking on that goes back to the login with email again. If it isn't fixed in a day or 2 well cancel the Disney subscription.

[Greenfingers001]

Hi there @StewCoates , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Sam19894321]

I'm getting the same issue

[texi]

Any solutions? I have tried two different browsers plus the app, same issue. 

[Antares-Mark]

I've been getting similar when I tried to login with my Android tablet. I then checked my subscription. It seems I am allowed only log in with 2 devices, which is currently a TV and an amazon fire TV stick.

Maybe you exceeded the number of allowed devices?

Only a guess so don't flame me. Please.

[Mr+Flibbles+86]

Hi there @texi , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[PaulG6]

Has there been a solution to this at all? I am having the exact same issue 

[Greenfingers001]

Hi there @PaulG6 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Antares-Mark]

I contacted Disney+ chat session. they did some magic at their end, recommended i restart my Internet router (dunno why that was needed) app now works for me but oddly the primary profile changed.

[GFGFOFEF]

Hi sky community team. I'm having the same issue as this can you escalate / resolve or contact me to sort please?

[juleshoney]

I am having same problem 

[BGN]

Also having the same problem

[Joanne+Upton]

Having same issue here - any solution? 

[Chrissie1369]

• Same thing is happening to me, are they going to ask for more money if I click on the "complete subscription " button?