Disney plus

[Misty211]

I pay Disney plus on my bill but cannot watch Disney plus through app unless I set up another subscription how can I get to watch this problem has been an issue for many months x I also pay for Netflix through sky bill of £9.something and Netflix are charging me £12.99 but I don't know what one to cancel as I don't know which is on my tv x the issue happened when Netflix app said log in so logged in and didn't realise another payment was set up doing this so been paying for months the£12.99 as above x please help also I would like to cancel kids package x

[Stephen+Mourton]

@Misty211   I am not sure if you realise but this is a Sky customer forum and not Sky themselves.  We do our best to try and advice fellow customers but I think in this case it needs a phone call to Sky to establish what is happening with your payments something we would have no access to.