Disney plus through sky tv

[Anonymous]

Hi, I am unable to watch Disney+ through Sky and I contacted both Sky and Disney+ customer service for help. Disney+ have requested the 16 digits reference number in order to investigate from their end, but I cannot obtain it from Sky Customer service as neither of the agents know what this is/how to obtain it. I've spend multiple hours on the phone to Sky and Disney, neither have solved it.

Has anyone else had this and managed to solve it?

In mysky app right now I have “ Disney plus starts soon”

[arcadeavenger]

Hi @Anonymous, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.