Disney Plus error

[ChanAndMick]

I'm trying to use my included fee subscription of Disney plus on my sky tv, but it's not working. On the app it says it's activated but I cannot enter Disney plus. When I click the "Get Disney +" button, it redirects me to somewhere else and there is no option to enter the app. When I try to log in using my sky account details, it asks me for a payed subscription. Is it because I previously bought Disney plus on the same email? Any help would be appreciated, thank you.

[Tommy2]

Yes it could be because youre prveiosuly registered with them on that email but having said that so was I and I was able to join fine, it might be worth contacting Disney + and/or Sky for further advice as usually its just a seamless transition

[RobertS83]

If you put in your old Disney plus email and password it should just work and take over your old account.