@Catherine+Fogarty
I presume you mean TV channels so which Sky TV platform do you have; Sky+, Sky Q, Glass or Stream?
Any error message on the screen?
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
