Discussion topic: Ch5 keeps freezing.

This message was authored by: Sue123456 · ‎18 Sep 2026

Whenever I want to watch anything on Ch 5 through sky it freezes. Doesnt matter what programme im watching it does it all the time. Have to fast forward a sec or 2 then it starts playing again for a few mins then freezes again.

What can I do to sort this out ?

Thanks.

This message was authored by: GD1 · ‎18 Sep 2026

@Sue123456 Which platform is this on?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Sue123456 · ‎18 Sep 2026

Just the normal way on tv.

This message was authored by: GD1 · ‎19 Sep 2026

@Sue123456 Normal TV would be Freeview, Freesat or Freely, you said it's through Sky, so which Sky TV box are you using?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

Discussion topic: Ch5 keeps freezing.

Ch5 keeps freezing.

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