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Discussion topic: Cannot select channels or use menus

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Avatar for Lee29111960
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This message was authored by: Lee29111960

Message posted on ‎15 Jul 2026 08:09 PM

Cannot select channels or use menus

Sky has been turned off for a week. Now when trying to use it connects but now cant select channels or menus. Please help

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Avatar for Annie+UK
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Superuser
This message was authored by: Annie+UK

Message posted on ‎15 Jul 2026 08:20 PM

Re: Cannot select channels or use menus

Posted by a Superuser, not a Sky employee. Find out more

Please answer the following question so that your thread can be moved to the correct place, where you're more likely to get help with your query

 

Which Sky TV Service do you have?

 

  • Sky+ (Satellite box)
  • Sky Q (Satellite box)
  • Sky Glass (Internet TV)
  • Sky Stream (Internet box)
I am Neurodivergent – My Sky FAQs: Stream ❄ Glass ❄ Go ❄ Plus

Please note: FREE (advert supported) Hayu content is available via the On Demand section of your Sky planner, you DO NOT access the free content via the app!
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎15 Jul 2026 08:21 PM

Re: Cannot select channels or use menus

Posted by a Superuser, not a Sky employee. Find out more

@Lee29111960 

What Sky TV platform do you subscribe to? Why was it turned off? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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