Disney+

[caesarome]

@Mark4731 

Have a read of this post and the following one:

https://helpforum.sky.com/t5/Sky-Stream/Disney-plus-error-1026/m-p/4928958/highlight/true#M47065

[Quantumninja]

After activating the joint disney+ sky combo worked yesterday and now I keep receiving this error too nothing in my configuration has changed and reset apps i also cannot get onto the disney plus app now after linking

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[Jporch316]

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@Quantumninja wrote:

After activating the joint disney+ sky combo worked yesterday and now I keep receiving this error too nothing in my configuration has changed and reset apps i also cannot get onto the disney plus app now after linking

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I would contact disney support if i was you. Seen from previous posts that disney may have to add your IP address into their systems.

[Quantumninja]

Hi I have, I have managed to solve the sky stream with a router switch off for a couple of minutes and reboot so if anyone is having the same problem I recommend doing so.

I am going to assume after the activation a network configuration change occured but fixed watching Iron Man now ha ha ha 

The last one with mobile Sky are aware of the problem and and I am awaiting a call within 72 hours while Sky resolves the issue all in all a good phone call the lady I spoke to was on it with the info which was great and she was fast, polite and efficient.

I looked to see if I could get any info from Disney errors and came up with the same wall of issues. 

[Jporch316]

@Quantumninja 

Most likely rebooting your router forced it to "assign" a new IP address for your outgoing network. It's common for new ranges of IP addresses to be picked up as not UK based .........

[Hunter2660]

I had the same problem when I joined my current internet provider. Everything bar Amazon Prime worked correctly. Turns out many ip addresses today are reused and not updated correctly. According to Amazon I was based in Spain. Check your ip What Is My IP Address - See Your Public Address - IPv4 & IPv6 . As stated switching off your router for a few minutes will provide you with another ip address which shoud solve most issues.

[ColinSmi3th]

1026 error code .... tried everything nothing working 

[caesarome]

@ColinSmi3th 

Does trying everything include rebooting your broadband router, leave it off for 5 minutes before powering it back up again.

[ColinSmi3th]

It sure does, includes clearing history on sky bos, resetting, switching off - new passwords - 2hrs on the phone to disney - they have passed it back to Sky i need to check IPv4 or IPv6 ??

[Quantumninja]

Hi guys thank you for all of your info had it working for days no problems and its gone again I do not want to have to keep turning my router off to sort this there is defo an issue at someones end My IP says in not far from Nottingham so still UK but keep having this issue its driving me mad 

[Fothergill1]

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@Jporch316 wrote:

@Quantumninja 

Most likely rebooting your router forced it to "assign" a new IP address for your outgoing network. It's common for new ranges of IP addresses to be picked up as not UK based .........

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@Jporch316 Yes, tell me about it, living in Jersey I quite often have issues such as not being available in your location.  Consequently I have a VPN on all my devices but that can cause its own issues. Disney + caused me grief when I tried to subscribe a couple of years ago but is not causing any issues with the free Sky subscription.

[Jporch316]

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@Fothergill1 wrote:

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@Jporch316 wrote:

@Quantumninja 

Most likely rebooting your router forced it to "assign" a new IP address for your outgoing network. It's common for new ranges of IP addresses to be picked up as not UK based .........

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@Jporch316 Yes, tell me about it, living in Jersey I quite often have issues such as not being available in your location.  Consequently I have a VPN on all my devices but that can cause its own issues. Disney + caused me grief when I tried to subscribe a couple of years ago but is not causing any issues with the free Sky subscription.

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@Fothergill1  Some routers you can add your vpn details directly into. Maybe worth a little research....... 

[Fothergill1]

Thanks @Jporch316 I will certainly have a look. I replaced my router about 6 months ago with a fairly up to date WiFi 7 router so it probably has the feature.

[lettice]

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@Quantumninja wrote:

Hi guys thank you for all of your info had it working for days no problems and its gone again I do not want to have to keep turning my router off to sort this there is defo an issue at someones end My IP says in not far from Nottingham so still UK but keep having this issue its driving me mad 

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Have you tried contacting Disney, as in the answered post.

It does from others seem to cure the issue of the 1026 error.