@newprov
Comreg advises:
In 2010, ComReg amended the conditions of the General Authorisation. It is now mandatory for all service providers to include a Universal Account Number (UAN) on each bill. If the service provider in question does not use UANs, they must include any account reference number that the customer can use if they wish to switch providers.
In some circumstances a consumer will need a a Universal Account Number UAN to switch their service from one provider to another. If this applies to you the UAN should be displayed on your bill. If you encounter an issue where the UAN is not on your bill please request this from your service provider. If you do not receive this please contact ComReg’s consumer care team.
Note that a Sky call centre in the UK or elsewhere in the world may not be aware what a UAN is.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
