problems with receiving calls

[drummer]

My wife and i are  in our 80s and disabled  . We are having trouble with our landline unable to receive calls from a number of our relatives

ii have contacted sky on several occassions regarding this and have been told  there was a problem  and it would be seen to  but no success as yet      they were putting me through to an  expert but  all I  get is a screating noise and then a dialling code again

how can i  contact an expert direct

[Daniel0210]

@drummer 
That would suggest a problem with outgoing calls as well.

These are the current methods for contacting Sky. Depending on the reason for making contact some methods will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

▫️

It may also be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at these related links… ~

https://www.sky.com/help/accessibility-information

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

[Mark39]

@drummer you can't, I'm afraid, unless Sky give you the direct number - which would be highly unusual. You'll need to go through customer services.

Are you receiving any calls? Is it calls from mobiles you can't receive? Or calls from landlines with a particular provider?