please check the line cord error

[333cazza]

This message has suddenly appeared on my phone display. Internet connection ok and so is tv. Have unplugged reset and checked cables message still appears.

[Daniel0210]

@333cazza 

Have you other means of calling Sky to report the fault? 

[333cazza]

no i do not

[Daniel0210]

@333cazza 
I’ve escalated your post to Sky and their Messaging Team should contact you later. They can check the line and if an external fault is found they'll notify Openreach for you. 

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[333cazza]

Thank you very much for your asistance on this daniel, very much appreciated. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent 333cazza  an invite to chat.