phone not working

[Harry651]

my phone it not work there's no voice light on my router no dial tone can't make or receive calls 

[caesarome · Accepted solution]

@Harry651 

Ignore the fact this says it is for broadband so try running the line test here to see if any faults are found:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

[Mark39]

@Harry651 does your phone plug into a wall socket or into your broadband Hub? Are you new to Sky broadband and landlines, or has your landline with Sky,been working ok up to now?