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Discussion topic: phone line

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This message was authored by: Messand

Message posted on ‎17 Aug 2025 10:48 AM

phone line

my phone line is dead since Uk Power Networks had an unplanned power cut.  I have unplugged everything.  Internet working but phone line is dead.

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This message was authored by: Daniel0210

Message posted on ‎17 Aug 2025 11:12 AM

Re: phone line

Posted by a Superuser, not a Sky employee. Find out more

@Messand 

Try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Mark39

Message posted on ‎17 Aug 2025 11:27 AM

Re: phone line

Posted by a Superuser, not a Sky employee. Find out more

@Messand do you have Internet calls - that is, your phone is plugged into to your broadband Hub?

 

Or full fibre broadband, with a separate fibre optic cable to your home?

 

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