phone is not working

[Rob8851]

My phone is not working and consequently the broadband is not either. The 'bot' and website are useless. Has anyone had experience of how to get a line fixed?

[Highlinder]

@Rob8851 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Rob8851]

Hi,

I already did this several times after going around in circles within the website.

Simply tells me what I alraedy knwo.....Broadband is not working.

Phone has no connection, broadband is dead....I'm no expert but to me it seems there is an external connection issue.

Your input would be appreciated....Thanks

[caesarome]

Does anything appear here for you:

https://www.sky.com/help/servicestatus/your-services

[Rob8851]

Hi,

the check states 'There are no known issues affecting your Sky Broadband & Talk service'.

All I can read from that is that there may be an 'unknown' issue?!?

[caesarome]

What is the result if you enter your phone number here:

https://www.sky.com/help/servicestatus/broadband-and-talk