phantom calls

[ampelio27]

My landline has been charged for phantom calls to many London numbers that I never rang, Sky has refunded these charges but how can I stop that happening again? Many thanks

[Mark39]

Without understanding how the phantom calls were initiated, it's very difficult to know how to prevent them, I'm afraid. 

Has Sky explained how they came about?

[ampelio27]

I have already complained several times of charges being made to my land-line for weekly calls to a London number and I have no knowledge of. You keeps giving a refund without solving the problem. Last charge was on January the 10th always for 52p each call. Please sort it out or I will have to change provider Thanks for now A. Scarpa

[Daniel0210]

@ampelio27 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Do you have any systems that potentially dial this number automatically, an alarm system, care alarm etc?