Discussion topic: no landline

This message was authored by: maw1301 · ‎21 Jan 2023

My phone says check line cord, ive checked the internal line and put in a new line , but still have the same problem, im thinking now its an external problem, i cant get in touch with sky my provider, is it a bt problem.

This message was authored by: cookiemonsteruk · ‎21 Jan 2023

@maw1301

Is your broadband working ?

Do you have any other means of contacting sky?

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This message was authored by: caesarome · ‎21 Jan 2023

@maw1301

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

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Discussion topic: no landline

no landline

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