landline fails after Fibre installation

[mbkih]

after installation whic included new external line The internet etc works OK BUT my landline cannot accept incoming calls. i need help as a hear patient A mobile is no use if it is acharging in the middle of the night..

Sort landline please asap

[Mark39]

@mbkih welcome to this customer Community. It's unlikely that Sky will respond directly to your post here.

• When was your Sky broadband service activated?
• Are you able to make calls?
• Dial 17070 and the recorded message will give you the number assigned to your line. Is the number what you're expecting?

[Tommy2 · Accepted solution]

You mentioned having a new line isntalled so im guessing youve just had full fibre (FTTP) isnatlled ? if so your landline phone needs to be connecetd to the back of your sky hub which contains a phone port that emulates the previosu phone socktes you would have had. Also when was it activacted ? as they do advise it can take 24 hours if youve swicthed from another provider as the number has to be ported.