internet calls issue

[xchrissyboix23]

ive just upgraded my wifi to wifi max i got the router today and now my landline wont work 

[Mark39]

Is your landline phone plugged into your Hub?

[xchrissyboix23]

hi there yes its all plugged in ive checked all of the cables and power supply 

[Mark39]

Have you just added wifi max? Did your landline phone work before you added wifi max? Was it then plugged into your Hub?

[xchrissyboix23]

Yeah i just got the new wifi max router today it was all working fine until i plugged it all into the new hub do i need to wait 24 hours for it to activate or should it be active straight away yeah it was plugged into my old sky hub 4.2 

[Mark39]

If your broadband service hasn't changed (just a new router) the phone service should already be active.so I wouldn't have thought there should be a delay.

I'd suggest reporting it to Sky. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?

[xchrissyboix23]

Yeah that would be great thanks 

[Mark39]

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for escalating this. We’ve sent  @xchrissyboix23 an invite to chat.