continuous dial tone, can't make calls

[lmfurlong]

Please help. since yesterday I cannot make any outgoing calls on my landline, dial tone is continuous even while i'm entering phone number.  I'm really hard of hearing and so my mobile is next to useless these days (I am 81).  I tried all the help tutorials (unplugged everything, removed and retried microfilter), also plugged phone directly into test socket, same issue.  I tried 2 other phone units too and the same fault is still there.  My broadband is not affected.  I think it is a physical line problem (it runs through a huge tree to the tel pole) BUT I just cannot get past any of the automated messages when I ring sky on my mobile, just get cut off before I get to a real person.  Tried 2 different numbers (from the chat bot), can't get anywhere. Am I supposed to ring Openreach or BT myself? Don't know what to do, I need advice, thanks.

[Daniel0210 · Accepted solution]

@lmfurlong 

You won't be able to ring Openreach directly as Sky are your provider and any faults must go through them.

In view of your hearing difficulties it would certainly be worth you registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/