canot make calls

[liam9898]

just recently joined sky broaband and canot make calls

[Mark39]

Is your phone plugged into your broadband Hub?

[liam9898]

@Mark39 yes it is and was connected on 18th and have not been able to make calls since the broadband was connected

[Mark39]

Do you have a black Hub or the white one? If it's the black one, if the Voice LED on the front panel illuminated? Amber or green? Are you in the UK or the ROI?

[liam9898]

@Mark39  white max one

[liam9898]

@Mark39 and uk

[Mark39]

There's a known delayed activation issue with the landline service affecting some customers who have the Max Hub. You could try resetting it by pressing the WPS button for 30 seconds.

Failing that, Sky's advice is to contact them: https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start