Cannot send or receive calls on the landline. There is no dial tone. If I dial out the phone rings on the other side but then nothing. There is a message on the phone 'Check Phone Line'. My broadband on the same line works OK.
Hi, I was finally able to contact Sky and they have identified a fault at the local exchange and I have been advised that it should be rectified within a few days (2 - 5!). Thanks for your help, much appreciated. Regards
Hi, I was finally able to contact Sky and they have identified a fault at the local exchange and I have been advised that it should be rectified within a few days (2 - 5!). Thanks for your help, much appreciated. Regards
Still no resolution from Sky, I keep getting the message 'escalated to the network team' from the virtual assistant. It has been 7 days now and I cannot speak to anyone. I think the system is broken. I don't know what to do next!
Still no response from Sky. This is the latest message in response to my query today - "It seems I've reached the limit of my ability to assist you 😔." So that's it then?
Is there a telephone number to use in order to speak to someone resembling a human?
Posted by a Superuser, not a Sky employee. Find out more
@Rosie122 yes, that's a response from the automated bot. Give Sky a call on 150 (landline or Sky mobile) and don't respond when the bot asks why you're calling. Just stay silent and you should eventually be asked if you want to speak to an adviser.
Posted by a Superuser, not a Sky employee. Find out more
@Rosie122 the forum doesn't allow phone numbers to be posted, but if you work through this help guide (you can skip the bits you've already tried, so it won't take long) and at the end tap 'no still need help' and on the next screen 'prefer to get in touch' you'll be presented with contact options, including 'call us'.
