Discussion topic: Why can't Sky correctly reflect my agreed Sky Talk package in my billing. I've tried for 3 weeks

This message was authored by: HertsHH · ‎10 Oct 2023

I've tried for 3 weeks to get this fixed. On the advice of Sky, I cancelled Sky Talk Anytime and get it replaced with Sky Pay As You Go but this never gets fixed in the billing, despite being assured that it will be done. I've probably spent 6 hours on the phone.

This message was authored by: caesarome · ‎10 Oct 2023

What does your future bills show ?

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This message was authored by: HertsHH · ‎10 Oct 2023

It still shows Sky Talk Anytime Extra. I have also been charged extra for changing the package. Unbelievable

This message was authored by: caesarome · ‎10 Oct 2023

It might be worth filling in the online forum here to register a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

Give them dates and times that you spoke to them so if needs be that can listen to what was said to you.

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If someone has helped you then please click on the LIKES button in their post.
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Discussion topic: Why can't Sky correctly reflect my agreed Sky Talk package in my billing. I've tried for 3 weeks

Why can't Sky correctly reflect my agreed Sky Talk package in my billing. I've tried for 3 weeks

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Re: Why can't Sky correctly reflect my agreed Sky Talk package in my billing. I've tried for 3 weeks

Re: Why can't Sky correctly reflect my agreed Sky Talk package in my billing. I've tried for 3 weeks

Re: Why can't Sky correctly reflect my agreed Sky Talk package in my billing. I've tried for 3 weeks

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