0

Discussion topic: Can not make or receive calls

Reply
This message was authored by: Lisa232

Can not make or receive calls

Upgraded our internet package and set up sky talk internet calls , but since then we have not been able to make or receive phone calls. I've followed all the online steps , I've checked the status of everything we have broadband but the phone won't work , the Talk light on the hub is not on. Everything else is green. I've disconnected everything and reconnected and nothing. 

Reply

All Replies

This message was authored by: Mark39

Re: Can not make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

When was your upgrade activated?

Avatar for Lisa232
Level 1 icon
Topic Author
This message was authored by: Lisa232

Re: Can not make or receive calls

Early July 

This message was authored by: Mark39

Re: Can not make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

Try restarting your Hub by switching off at the plug for 30 seconds or so, then re-check the Voice light to see if it's lit.

Avatar for Lisa232
Level 1 icon
Topic Author
This message was authored by: Lisa232

Re: Can not make or receive calls

I have already tried all of that, I have turned everything off and back on , I've tried resetting and still no phone , my Broadband  and Tv are working fine. Just the phone . I have also tried a different phone and still nothing . 

This message was authored by: Pamela+Y

Re: Can not make or receive calls

I am having the same problem now for 4 weeks with my landline not sure what to do next x

 

 

This message was authored by: Mark39

Re: Can not make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@Pamela+Y wrote:

I am having the same problem now for 4 weeks with my landline not sure what to do next x

 

 


Replied to your other post.0

Reply