Voice light not lit

[GillSans]

Voice light amber - followed instructions to reset box by holding reset down ten seconds now the light doesn't come on at all.  Says to contact you...  Thanks.

[Mark39]

Are you new to Sky? If so, when was your service activated?

[GillSans]

About 10 months ago

[Mark39]

Ok, best to report it to Sky in that case (we're a customer Community). We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?

[GillSans]

That would be great thanks

[Mark39]

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @GillSans.