VOIP phone not calling out

[mindyskip]

Hi there,

I've had my new Sky WIFI Max Hub for a week, and ever since it was installed, my Polycom VVX441 has a dial tone but does not dial out or receive calls in.

My son-in-law has high speed Sky Fibre B/B, but with a black router/hub. ( not sure what the "name" of his router is ). 

I took my Polycom phone around to his house and it works fine there.

Need this phone to operate for work, and I know there are many posts regarding this here, but I can't see any "fix" being made known.

Help, please.

[Mark39]

Is your phone is connected via one of the ethernet ports at the rear of the Hub?

Do be aware that Sky don't support business use of their landline/broadband services.

[mindyskip]

I put that it was for work thinking it would be treated more urgently. I am retired now but have the voip phone in my office and still use it to make calls whilst in there. 
Now it isn't working I keep having to go downstairs to make calls while not being able to access my pc at the same time. 

[Mark39]

Unfortunately not. Sky only provide a domestic service - you'd need to sign up with a business broadband provider such as Sky for Business in order to obtain a faster response time.

As per my previous post:

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@Mark39 wrote:

Is your phone is connected via one of the ethernet ports at the rear of the Hub?

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[TimmyBGood]

@mindyskip 

The 'fix' for issues between a SIP phone (which that model is) and a white Max Hub is to log the issue with Sky for them to address through an individual firmware reversion. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent mindyskip an invite to chat.

[Lisa-P1987]

We are still looking to help you mindyskip . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks