Unbale to hear caller

[davierh]

Having an issue with our landline. When a caller calls us we can hear them but the caller is unable to hear us.

If we call them back they can hear us. We have tried 3 different phones.

Plugged in to the master socket with all 3 and still we cannot hear a caller when they call is.

What could be causing this? A new master socket was installed around 10 weeks.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you @davierh . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks