Got broadband stream and sky talk and set up all correct but on my landline I can make calls but

[Raymond261]

Got sky broadband stream and sky talk but when setting up everything correct my landline can't receive calls I can make calls but when anyone's tried to call me on the landline it goes straight to voicemail 

[Mark39]

First, is your phone plugged into your.broadband Hub?

When was your service activated ? It can up to 24 hours for the full phone service to be available.

Also check your phone number is what ypu expect it to be. You can do that by dialling 17070 from your landline. The recorded message will give,you your number..

[Raymond261]

Hi yes it's plugged into the router it was due for activation yesterday 

[Raymond261]

I was also keeping the same number from Bt

[Mark39]

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@Raymond261 wrote:

I was also keeping the same number from Bt

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It doesn't always happen hence the suggestion to check. 

[Raymond261]

When I ring my mobile it comes up with my previous correct landline number 

[Mark39]

Ok, restart your Hub later this afternoon by switching off at the plug for 30 seconds. If that doesn't resolve it, it would be best to report it to Sky. We can ask Sky's messaging team to contact you here so that you can do so via a private online chat if ypu wish.

[Raymond261]

Thanks Mark 

I have contacted Sky twice and the women who I spoke to yesterday said to wait 24 hours and the man I spoken to this morning said to check my actual phone itself to see if the answer machine is on 

but I will try to restart later on 

[mormegil]

If your service is full fibre there can sometimes be a delay on the number port completing on the VoIP part of the order as it doesn't complete until the broadband side is complete, you have the partial service until that completes, usually within 24 hours of the broadband completion 

[Raymond261]

Hi 

it has been over 24 hours now since the broadband went active 

[Raymond261]

Yes that would be great thanks 

[Mark39]

@Raymond261 ok, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates. The chat automatically closes 48 hours after it commences

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Raymond261 an invite to chat.

[Raymond261]

Hi Lisa I can't see any message 

[Mark39]

Be with you shortly @Raymond261