Unable to make or receive calls

[toodifficult]

We switched over to Sky on the 18th of September and the voice light remains off, and we are unable to make or take any calls on our landline. The Openreach engineer, when coming to finish up the exterior installation, double-checked the router setup to make sure everything was plugged in correctly and said the issue was at Sky's end.

Any help would be greatly appreciated, thanks!

[Mark39]

Just to confirm - your phone is plugged into your Hub, not the wall socket? Do you have white Hub?

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[toodifficult]

The phone is plugged into hub and we have a black hub.

[Mark39]

Perfect. It's probably best to report it to Sky, given how long since you switched. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?

[toodifficult]

That'd be great, many thanks!

[Mark39]

Before I flag it to Sky, can you try restarting your Hub, by switching it off at the plug for 30 seconds. Does the Voice light remain off?

[toodifficult]

Just tried it again, the voice light is still off.

[Mark39]

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today or possibly to,orrow. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[toodifficult]

Thank you!

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @toodifficult.