0

Discussion topic: Unable to access Sky Talk Shield

Reply
This message was authored by jewers This message was authored by: jewers

Unable to access Sky Talk Shield

Cannot access Skyn Talk Shield via My Sky app or on website.  Message saying  there is a problem loading the page.  Is anyone else having this problem?  Many thanks for your help.

Reply

All Replies

This message was authored by Highlinder This message was authored by: Highlinder

Re: Unable to access Sky Talk Shield

Posted by a Superuser, not a Sky employee. Find out more

@jewers  This has been an issue we have been seeing on the boards for the past few weeks. The solution that we have found in getting it sorted is to contact Sky to see if they can get into your settings and see what the issue is behind you being unable to access the settings yourself.



If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by Tommy+57 This message was authored by: Tommy+57

Re: Unable to access Sky Talk Shield

I'm experiencing the same problem

This message was authored by Mark39 This message was authored by: Mark39

Re: Unable to access Sky Talk Shield

Posted by a Superuser, not a Sky employee. Find out more

@Tommy+57 wrote:

I'm experiencing the same problem


The same reply applies, then.

jewers
Topic Author
This message was authored by jewers This message was authored by: jewers

Re: Unable to access Sky Talk Shield

Many thanks for the replies.  Things were working fine a couple of days ago but today cannot access Sky Talk Shield.  The last time I had a similar problem, I rang Sky and the adviser removed Shield and put it back again.  As a consequence she removed over one hundred starred numbers.  Not keen to do that again!  I was not warned that this would happen.

This message was authored by Highlinder This message was authored by: Highlinder

Re: Unable to access Sky Talk Shield

Posted by a Superuser, not a Sky employee. Find out more

@jewers  I am trying to remember off hand if you can save those numbers and then pull from the saved file again so that something like this should not happen.

 

I take it when you called the  call centre rep was unable to get into it like yourself?



If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
jewers
Topic Author
This message was authored by jewers This message was authored by: jewers

Re: Unable to access Sky Talk Shield

@Highlinder  As I am reluctant to phone Sky again, decided to leave it a couple of days to see if it comes back on.  Checked my phone and Sky Talk Shield is still working.  I will keep you updated.  Many thanks for your help.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion