0

Discussion topic: Landline not working SKY which is needed urgently for CARECALL facility

Reply
This message was authored by William6219 This message was authored by: William6219

Landline not working SKY which is needed urgently for CARECALL facility

My SKy Broadband is working but my landline is not able to receive or make any calls.  This means that my elderly father who is a vulnerable customer is not able to use the Care Call facility linked to his landline.  This is needed urgently to operate his Care Call pendant in case of falls as he lives alone.

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Landline not working SKY which is needed urgently for CARECALL facility

Posted by a Superuser, not a Sky employee. Find out more

@William6219 

In his circumstances it may be worth you registering him with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team 

https://www.skyaccessibility.sky/


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Landline not working SKY which is needed urgently for CARECALL facility

Posted by a Superuser, not a Sky employee. Find out more

@William6219 

Please clarify… who is the account holder? You mention your Broadband is okay, then state your father lives alone. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
William6219
Topic Author
This message was authored by William6219 This message was authored by: William6219

Re: Landline not working SKY which is needed urgently for CARECALL facility

It is my fathers landline which is not working and the sky account is in his name although I hold Power of Attorney for him.  I am trying to get the landline repaired urgently as he is at risk of falls and the CARE CALL facility relies on landline currently to work.  So if his landline is down it means nobody would respond should he fall.  

I have contacted SKY however they are saying 72 hours before they can get back to us.

William6219
Topic Author
This message was authored by William6219 This message was authored by: William6219

Re: Landline not working SKY which is needed urgently for CARECALL facility

Thank you for responding though.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Landline not working SKY which is needed urgently for CARECALL facility

Posted by a Superuser, not a Sky employee. Find out more

@William6219 

Sky will have passed the issue to Openreach who will investigate and fix it asap but until they know what the fault is and where it is no one can say when it'll be fixed. Their normal target fix time is two working days. I'm not sure if they will prioritise your Dads line. 

Did you register him with the Accessibility Team? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Landline not working SKY which is needed urgently for CARECALL facility

Posted by a Superuser, not a Sky employee. Find out more

@William6219 wrote:

 

I have contacted SKY however they are saying 72 hours before they can get back to us.


You mean they've detected a fault and booked an engineer? It's Openreach's normal response time, I'm afraid.

William6219
Topic Author
This message was authored by William6219 This message was authored by: William6219

Re: Landline not working SKY which is needed urgently for CARECALL facility

Yes I am in the process of regitering him with the accessibility team.  

 

As a point of note for anyone else with the same problem I have just contacted the CARE CALL provider who are coming out this evening to fit a new digital box which doesnt rely on a landline to function.  This means that the service will be operational immediately this is connected.  You cant ask for better service than that.

 

Sky have not identified the fault yet but said I would get a response within 72 hours.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion