Traditional line

[Yousefm1234]

Hi

looking to move over to sky from virgin, I have a traditional phone line in the kitchen and I wanted the same when I move over from virgin. Would sky do this for me?

[Mark39]

@Yousefm1234 unless you choose full fibre from Sky, they'll use your existing phone line to provide a broadband service. Your broadband Hub will need to be connected to your master phone socket (the one in the kitchen?) and your phone will need to be plugged into your broadband Hub. Your phone won't work if it's connected directly to a wall socket.

[Yousefm1234]

Thanks for your reply I am looking at the ultimate package with 300 fibre? Sorry not very technical. 

[Mark39]

@Yousefm1234 no worries. Yes that's full fibre which means you'll have a new indoor wall box (an Optical Network Terminal or ONT). You'll have some choice as to where it's placed, but it will need to be reasonably close to where the fibre optic cable is run outdoors. You'll be able to discuss where the ONT is located with the installer.

Your broadband Hub will be plugged into the ONT and your phone handset plugged into your Hub. If there's a problem with where its location, you could consider buying a cordless DECT phone (they're not expensive) which has a base station that plugs into your Hub, but you can have the handset wherever it's convenient.

[TimmyBGood]

@Yousefm1234 

If Sky is offering you FTTP then that means every other ISP will do the same: they won't have an option to order a wholesale copper circuit at an address within reach of full fibre.

[Yousefm1234]

Thank you everyone

Can I somehow talk to the engineer or technical support before o put the order in?

I am happy with the deal just want the same as have, I also connect my line to the alarm and would need that.

thanks 

[Mark39]

@Yousefm1234 if you have questions beyond those addresed here, give Sky a call. But be aware that without a technical survey undertaken by the installer, there's a limit to what they can tell you.

With regard to your alarm system, give the supplier a call. They'll be used to this type of query.

[Yousefm1234]

Thank you all, I will give sky a call today...and see if I can get a technical survey.