Telephone number new customer

[Abz16]

I thought I had asked to keep our old telephone number, but I have been given a new number.  Is it possible to speak any one at sky about retrieving my old telephone number. Unable to find a contact number to speak to Sky.

[Daniel0210]

@Abz16 

Dial 150 free from your Sky Talk landline when the lines reopen shortly. It may however be too late and your old number may no longer be available. 

[Mark39]

@Abz16 it's possible to retrieve your old number for up to 31 days after switching providing you asked for it to be kept. It means cancelling your broadband/phone service and setting it up again, so there will be a period when you have  no service. Typically it takes Openreach around 10 days to cease and re-provision your line. Give Sky a call, if you want to investigate further.