Discussion topic: Telephone not working

This message was authored by: Ian3211 · ‎31 May 2025

My broadband working but no phone dial tone

This message was authored by: Daniel0210 · ‎31 May 2025

Has it been working up til now? Any recent changes to your package?

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: Ian3211 · ‎31 May 2025

Changed from hub 4.2 working fine moved to hub 6 nothing

This message was authored by: Daniel0210 · ‎31 May 2025

@Ian3211

Is the phone handset plugged directly into the hub?

Try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: Mark39 · ‎31 May 2025

@Ian3211 when did you install the new Hub? It can take 24 hours or so for the landline service to sort itself out.

Discussion topic: Telephone not working

Telephone not working

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