Telephone not working

[Sneem1925]

No line cord for telephone. Everything else working Including internet.

[Mark39 · Accepted solution]

Welcome to this customer Community @Sneem1925 . It's unlikely that you'll get a reply directly from Sky, but we'll do our best to help.

We'll need to some background information.

I assume your phone is plugged into your broadband Hub. Are you new to Sky broadband/landline? If so when was your service activated? Or has you landline with Sky been working ok up to now?

Do you have a black broadband Hub, or white? If it's a black one, is the Voice LED on the front panel illuminated? Amber or green?

Are you using a cordless DECT phone?

[Sneem1925]

Thanks for your help. There is a fault on the line. Engineer coming out on Monday 24/8