@DawnD18 Do you mean the msater socket in your home (there is no such thing as a sky socket). Does your hub have a voice light on it? is it lit up? If so are you plugging the phne into the back of the hub?
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
