Telephone line not working with new Sky Hub Max

[PMHarrison]

I have set up a new Sky Hub Max, and the internet is working fine. The telephone does not work at all though. It worked fine on the previous Sky hub, and for this one I've plugged it into the same port (the grey port marked 'UK' on the back). I can't make or receive calls. Any thoughts on the issue? When I call, Sky says to use the app to resolve the issue, which of course says everything is fine and there's no issue. 

[PMHarrison]

I've just seen the following response to a similar post, so I suspect it's the same issue. Basically, it doesn't work and we can't tell you when it will work.  Very helpful!

"There have been a number of customers having the same issue as yourself where the line is not connecting correctly through the Max hub, and the developers are currently working to send out a firmware update to resolve this for all affected customers. I don't currently have confirmation of when this will be rolled out but it shouldn't be long and it will be automatically updated on the hub."

[WhizKids]

Where did you read about the firmware issue?

We switched from BT to Sky on 10th of September and the landline has never  worked.

Been chatting with online chat that got no where, having to spoke to a person today they told me I need a VOIP phone and surprised no one has mentioned this yet. He suggested I go to Amazon and buy one but I'm not convinced it'll even fit in the back of the Max hub.

[PMHarrison]

Thanks for that reply. That wasn't mentioned to me either. 

[WhizKids]

I'm not convinved a VOIP phone will work, my question was where (can you link) where it says a firmware update is required????? That you mentioned

[PMHarrison]

https://helpforum.sky.com/t5/Talk/I-can-t-make-or-receive-internet-calls/td-p/4770683