Telephone landline is dead

[SharonBaker1]

Hi All,

My Sky Talk telephone line is dead, has been for months now 😞

I have tried different telephone handsets / base units and no joy.

I contact virtual assistants but get nothing useful from them.

I contacted Sky who told me I had to call them, which is pretty tough with no working telephone line.

Does anybody have any ideas on what may be the cause of this? I heard that exchanges were going digital but according to my bill we haven't changed over yet.

My broadband is all working ok, albeit a little slower than the guide, but still good enough for my needs.

Or is there a way I can contact a Sky engineer / representative using email?

Thank you in advance for any advice.

[caesarome]

Is your phone line connected to a wall socket or if you have a broadband hub that has a voice light that is lit, is the phone line connected to the hub ?

[SharonBaker1]

Hi, thank you for the quick reply.

It is connected to the wall socket.

I have not got internet calling.

I did try with a compatible handset, plugging it in to the hub but this did not work either.

[caesarome]

Does anything show up here for you:

https://www.sky.com/help/servicestatus/your-services

[SharonBaker1]

Hi,

It comes back with an error when I enter my telephone number.

I have now managed to make contact with a Sky support team who believe there is an issue with Openreach and they have now logged a fault call with them so hopefully they will be able to resolve it.

Thank you very much for taking the time to reply to my questions on this forum, appreciated.

I will post back if / when Openreach resolve the issue.

thanks again

[caesarome · Accepted solution]

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@SharonBaker1 wrote:

I have now managed to make contact with a Sky support team who believe there is an issue with Openreach and they have now logged a fault call with them so hopefully they will be able to resolve it.

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Sky will have run a test on your line and if they have contacted Openreach this will be because they have found a fault somewhere outside of your property. Openreach aim to fix faults like these within 3-5 working days.