Discussion topic: Tele are service after digital switchover
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Message posted on 20 Jul 2025 04:48 PM
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Tele are service after digital switchover
When I am eventually switched over to digital house phone will this affect my Tele are alarm
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Message posted on 20 Jul 2025 04:53 PM
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Re: Tele are service after digital switchover
See this post pinned at the top of the page
https://helpforum.sky.com/t5/Talk/Telecare-Systems-and-Medical-Alarms-Let-us-know/td-p/5008318
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 20 Jul 2025 04:56 PM - last edited: 20 Jul 2025 04:57 PM
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Re: Tele are service after digital switchover
It may do, as your connection to the phone line will be via your broadband Hub, not your wall socket.
Sky are asking customers with a Telecare service to let them know - see the post pinned to the head of the forum.
For your convenience here's a link to it: https://helpforum.sky.com/t5/Talk/Telecare-Systems-and-Medical-Alarms-Let-us-know/m-p/5008318#M95298
Message posted on 20 Jul 2025 06:09 PM
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Re: Tele are service after digital switchover
@marineliferescue wrote:
When I am eventually switched over to digital house phone will this affect my Tele are alarm
It's up to the providers of telecare to come up with devices that are either compatible or don't use that connection at all (ie cellular)
Currently the declared presence of a wired healthcare or welfare alarm blocks switching to digital voice service.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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